Shipping, Delivery & Returns Information

We take great care to ensure every Parcelle gift arrives beautifully presented and on time. Below you’ll find delivery timeframes, shipping details and return information to help you send with confidence.

We make every endeavour to deliver your experience by the requested date. However, Parcelle takes no responsibility for goods that are delayed due to unforeseen circumstances. Due to courier routes, daily demand and traffic, specific delivery times can only be our best estimate. Late delivery does not constitute a failure on behalf of Parcelle and does not entitle cancellation of an order. 

Standard Delivery

  • When sending one gift to one metro location Australia Wide a flat fee of $16.50 is charged and added to your cart at checkout.
  • Standard delivery is FREE for all orders of 3+ gifts to one metro address and is sent on our courier of choice based on reliable couriers in the delivery area.
  • Delivery estimates:
    • NSW, ACT, QLD, VIC metro: 2-4 business days
    • SA and TAS metro: 3-5 business days
    • WA, NT metro: 5-8 business days
    • All regional areas: add 2-4 business days to metro estimates (deliveries may be made to the closest post office for some regional locations)
  • Deliveries are made during business hours Monday to Friday (excluding public holidays).
  • Requests for delivery on specific days cannot be guaranteed when standard shipping is selected, however we will always do our best to aim for delivery on the requested date.

Sydney Only - Pick up Sameday and Next Day Available

  • Sydney Pick Up from our Warehouse address is FREE.
  • Please select at checkout preferred pick up day
  • Once an order is placed, Parcelle will contact you via email supplied to arrange pick up Day/Time 
  • Parcelle HQ is 5/15-23 Kumulla Road, Miranda, NSW, 2228

Express Next Day in Metro Areas available.

  • When sending one gift express to one metro location Australia Wide a flat fee of $34.95 is charged and added to your cart at checkout.
  • Please note - SA and WA locations incur additional days (2-4 Days transit on Express Service - depending on areas - please contact the team for further transit details. 

Regional Delivery & Western Australia Delivery Fees. 

  • When sending one gift one regional or Western Australia location a flat fee of $34.95 may be required.
  • Please note - SA and WA locations incur additional days (2-4 Days transit on Express Service - depending on areas - please contact the team for further transit details.

Please note that Parcelle cannot be held responsible for postage delays that occur after your order has left our care. 

Bulk & Multi-Location Deliveries

We specialise in coordinating deliveries for corporate orders, settlement gifting and multi-site locations nationwide.

From individual recipients to large-scale rollouts, Parcelle ensures a seamless, consistent and professionally presented delivery experience. Your dedicated account manager will guide you through production timelines and delivery scheduling to ensure every gift arrives exactly as planned.

The Parcelle Pantry Products Only

  • Our Parcelle Pantry products are available for Australia-wide delivery at a flat rate of $16.50. These products are shipped individually — not packed in our signature gift boxes — so you can stock up on your favourite A’Lua Home and Coco Maison essentials for everyday use.
  • Enjoy free standard shipping when you spend over $100 across the Parcelle Product line.

Returns, Cancellations and Refunds

We want you to feel confident when sending a Parcelle gift.

Damaged or Faulty Items
If your gift arrives damaged or faulty, we will replace, exchange, or issue a credit. We may request photos to assess the issue. If a return is required, Parcelle will provide a return label and cover the return shipping cost.

Change of Mind Returns
Returns for change of mind are accepted within 14 days of delivery.

  • Items must be unused and in original packaging.
  • Return shipping costs are the responsibility of the customer.
  • Original shipping charges are non-refundable.

Return Timeframe
Returns must be received within 30 days of dispatch.

Personalised & Custom Items
Personalised or custom-branded items cannot be returned.

Refunds
Approved refunds are returned to the original payment method.

Delivery Conditions

  • If no one is available to receive the delivery, gifts may be left in a safe place or with reception at a business address. 
  • Any unsuccessful delivery attempts that require redelivery will incur an additional fee, ranging between $16.50 and $34.95, depending on the delivery location.

Hospital Deliveries

  • Most hospitals have specific guidelines regarding delivery of gifts to patients – it is advisable to contact the specific hospital in advance to find out how their deliveries are received (eg. deliver to loading dock, leave with reception).
  • Please provide as much detail as possible about the recipient – bed/room number, ward name/number, full name and street address of hospital – and ensure that the name on the delivery address matches the name under which the patient is registered at the hospital.
  • Please note that if a parcel needs to be sent to an alternative address due to the patient already being discharged, an applicable redelivery fee will be passed on to the sender.

All orders are dispatched from our office in Miranda, NSW, 2228

If you have any questions regarding delivery or corporate gifting logistics, our team is here to help.

📩 sales@parcelle.com.au